Difference between revisions of "Product warranty terms"

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(Created page with "Granite Devices' products are built to last – and we have faith in their longevity. If your hardware breaks within warranty period, Granite Devices will repair or replace th...")
 
 
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Granite Devices' products are built to last – and we have faith in their longevity. If your hardware breaks within warranty period, Granite Devices will repair or replace them free of charge if the failure happens due to:
 
Granite Devices' products are built to last – and we have faith in their longevity. If your hardware breaks within warranty period, Granite Devices will repair or replace them free of charge if the failure happens due to:
  
*assembly defect
+
*manufacturer's assembly defect
*defective components
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*defective component(s) inside
 
*flaw by design
 
*flaw by design
 
*dead on arrival
 
*dead on arrival
  
Repair service is not free if product has been damaged due to improper use or handling. In any case you're free to ask our advice through [[Granite Devices support|support center]].
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Repair service is not free if there are signs of damage being caused due to improper use or handling. In any case you're free to ask our advice through [[Granite Devices support|support center]].
 
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[[File:3424777582_4f0b1ffdb6_o.jpg|400px|center]]
 
==Warranty periods==
 
==Warranty periods==
Most of our products come with 12 or 24 month standard warranty period unless otherwise agreed at the moment of sales. Our products are designed to last ''much'' longer than their warranty periods. We're aiming for 15-25 years of product life time when used within specified ratings and operating conditions.
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Most of our products come with 12 or 24 month standard warranty period unless otherwise agreed at the moment of sales.  
  
 +
==Delivering products to service==
 +
Customer pays the shipping of returned items to Granite Devices (to Finland). All returns are evaluated after received, and if the service is found to fall withing warranty, Granite Devices pays the return shipping of repaired/replaced items to the customer.
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==Product life time==
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Granite Devices products are built from high quality components only with notable oversizing to yield 15-25 years of estimated operational life when used within specified ratings and operating conditions.
  
 
[[Category:Argon]]
 
[[Category:Argon]]
 
[[Category:VSD-E/XE]]
 
[[Category:VSD-E/XE]]

Latest revision as of 17:19, 26 November 2015

Granite Devices' products are built to last – and we have faith in their longevity. If your hardware breaks within warranty period, Granite Devices will repair or replace them free of charge if the failure happens due to:

  • manufacturer's assembly defect
  • defective component(s) inside
  • flaw by design
  • dead on arrival

Repair service is not free if there are signs of damage being caused due to improper use or handling. In any case you're free to ask our advice through support center.

3424777582 4f0b1ffdb6 o.jpg

Warranty periods[edit | edit source]

Most of our products come with 12 or 24 month standard warranty period unless otherwise agreed at the moment of sales.

Delivering products to service[edit | edit source]

Customer pays the shipping of returned items to Granite Devices (to Finland). All returns are evaluated after received, and if the service is found to fall withing warranty, Granite Devices pays the return shipping of repaired/replaced items to the customer.

Product life time[edit | edit source]

Granite Devices products are built from high quality components only with notable oversizing to yield 15-25 years of estimated operational life when used within specified ratings and operating conditions.