When every second counts, or the project has demanding tasks, consider purchasing the professional consultation service. This item offers direct highest level professional support contact for device installation, setup and usage in the final application. The amount of purchased time is the time spent by the Granite Devices' professional.
The time of delivery/availability is based on the best effort of Granite Devices personnel. Paid consultation has a higher priority than the standard support service.
Note: this item type is "downloadable product" only due to web shop platform limitations. In reality there is no downloadable content.
To use the purchased service, just include your order number in the title or body of your message.
Granite Devices will inform when the time spent is approaching the limit. On background tasks (firmware modification, design service etc) you can also ask for a time estimate.
A short guide for consultant time needed:
The quoted times are estimates only based on a typical jobs. Needed time may vary outside the given ranges. For larger tasks, ask for quotation.
A general purpose support over ticket system is provided for all customers as a standard service. This paid item provides additional technical consultation and higher priority.
The purchased consultation time is not refundable even if time is not being completely utilized.