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Professional consultation

€120.00

Availability: In stock

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The highest level professional support service.

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€120.00

When every second counts, or the project has demanding tasks, consider purchasing the professional consultation service. This item offers direct highest level professional support contact for device installation, setup and usage in the final application. The amount of purchased time is the time spent by the Granite Devices' professional.

Topics covered

  • System planning
  • Installation
  • Servo tuning / parametrization
  • SimpleMotion software development
  • Troubleshooting
  • Verification of installation
  • Firmware customization (i.e. change of I/O pins functionality)

Delivery methods

  • Messaging (email, support ticket)
  • Phone / Skype
  • Remote session (TeamViewer)
  • Customer visit at Granite Devices (Tampere, Finland)

The time of delivery/availability is based on the best effort of Granite Devices personnel. Paid consultation has a higher priority than the standard support service.

Purchase & usage instructions

  1. Tick the "Pro consultation" checkbox above
  2. Select the time of how many hours of consultation you are purchasing. Time is measured by the total time spent by the consultant.
  3. Add to cart

Note: this item type is "downloadable product" only due to web shop platform limitations. In reality there is no downloadable content.

USAGE

To use the purchased service, just include your order number in the title or body of your message.

Granite Devices will inform when the time spent is approaching the limit. On background tasks (firmware modification, design service etc) you can also ask for a time estimate.

How much time I need?

A short guide for consultant time needed:

  • basic installation/parametrization support, 30-60 mins
  • remote session, 30-60 mins
  • installation verification, 30-60 mins
  • system planning, 30-120 mins
  • verification, 30 mins
  • SimpleMotion application development guidance, 60-120 mins
  • minor firmware changes, 45-120 mins

The quoted times are estimates only based on a typical jobs. Needed time may vary outside the given ranges. For larger tasks, ask for quotation.

About free support

A general purpose support over ticket system is provided for all customers as a standard service. This paid item provides additional technical consultation and higher priority.

Non refundable

The purchased consultation time is not refundable even if time is not being completely utilized.

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Contact Us

Tamppikuja 5 A 29, FI-33720, Tampere, Finland

+358 44 99 175 33

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