Difference between revisions of "Granite Devices support"

Revision as of 22:43, 29 March 2012 (edit) Tero K (Talk | contribs) (→‎Helping out others) ← Older edit		Latest revision as of 18:50, 11 March 2021 (edit) (undo) Tero K (Talk | contribs)
(5 intermediate revisions by the same user not shown)
Line 3:		Line 3:
	It is recommended to use the ticket system instead of emails because tickets are more organized than emails thus making them easier to follow and respond in time.		It is recommended to use the ticket system instead of emails because tickets are more organized than emails thus making them easier to follow and respond in time.
−	* [http://granitedevices.fi/support Granite Devices support ticket system]	+	{{tip|Before opening a ticket, please browse through [[:Category:Troubleshooting|troubleshooting category]] pages for faster answers to common questions. }}
		+
		+	If solution is not found from the Wiki, feel free to open ticket [https://granitedevices.com/support-documentation-downloads/ here].
		+
	==Community support==		==Community support==
−	Community based sources of support are very valuable especially when setting up systems with components from multiple vendors (including software). Good places to ask and search support:	+	Welcome to Granite Devices Community forum to discuss and ask about our products. Granite Devices staff are present in the forums and providing answers to the most complex questions that otherwise might become unsolved.
−	*[http://cnczone.com/forums/index.php CNCzone forum]	+	* https://community.granitedevices.com
−	*[http://google.com Google search]	+
−	==Helping out others==	+	[[Category:Troubleshooting]]
−	Once the issue has been solved, we greatly appreciate your possible contribution to the community. A great way to controbute is to edit or create a GD Wiki page on this site.	+

---

Latest revision as of 18:50, 11 March 2021

As primary support route, GD uses a ticket system where anyone can open support request called "ticket". GD personnell will daily check items in the ticket system and respond to any questions.

It is recommended to use the ticket system instead of emails because tickets are more organized than emails thus making them easier to follow and respond in time.

Before opening a ticket, please browse through troubleshooting category pages for faster answers to common questions.

If solution is not found from the Wiki, feel free to open ticket here.

Community support[edit | edit source]

Welcome to Granite Devices Community forum to discuss and ask about our products. Granite Devices staff are present in the forums and providing answers to the most complex questions that otherwise might become unsolved.

• https://community.granitedevices.com