Difference between revisions of "Granite Devices support"
From Granite Devices Knowledge Wiki
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It is recommended to use the ticket system instead of emails because tickets are more organized than emails thus making them easier to follow and respond in time. | It is recommended to use the ticket system instead of emails because tickets are more organized than emails thus making them easier to follow and respond in time. | ||
| − | + | {{tip|Before opening a ticket, please browse through [[:Category:Troubleshooting|troubleshooting category]] pages for faster answers to common questions. }} | |
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| + | If solution is not found in Wiki, feel free to open ticket [http://granitedevices.fi/support here]. | ||
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==Community support== | ==Community support== | ||
Community based sources of support are very valuable especially when setting up systems with components from multiple vendors (including software). Good places to ask and search support: | Community based sources of support are very valuable especially when setting up systems with components from multiple vendors (including software). Good places to ask and search support: | ||
Revision as of 10:10, 24 June 2015
As primary support route, GD uses a ticket system where anyone can open support request called "ticket". GD personnell will daily check items in the ticket system and respond to any questions.
It is recommended to use the ticket system instead of emails because tickets are more organized than emails thus making them easier to follow and respond in time.
 | Before opening a ticket, please browse through troubleshooting category pages for faster answers to common questions. |
If solution is not found in Wiki, feel free to open ticket here.
Community support
Community based sources of support are very valuable especially when setting up systems with components from multiple vendors (including software). Good places to ask and search support:
Helping out others
Once the issue has been solved, we greatly appreciate your possible contribution to the community. A great way to controbute is to edit or create a GD Wiki page on this site.
