Difference between revisions of "Granite Devices support"
From Granite Devices Knowledge Wiki
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{{tip|Before opening a ticket, please browse through [[:Category:Troubleshooting|troubleshooting category]] pages for faster answers to common questions. }} | {{tip|Before opening a ticket, please browse through [[:Category:Troubleshooting|troubleshooting category]] pages for faster answers to common questions. }} | ||
| − | If solution is not found | + | If solution is not found from the Wiki, feel free to open ticket [https://granitedevices.com/support-documentation-downloads/ here]. |
==Community support== | ==Community support== | ||
Latest revision as of 18:50, 11 March 2021
As primary support route, GD uses a ticket system where anyone can open support request called "ticket". GD personnell will daily check items in the ticket system and respond to any questions.
It is recommended to use the ticket system instead of emails because tickets are more organized than emails thus making them easier to follow and respond in time.
 | Before opening a ticket, please browse through troubleshooting category pages for faster answers to common questions. |
If solution is not found from the Wiki, feel free to open ticket here.
Community support[edit | edit source]
Welcome to Granite Devices Community forum to discuss and ask about our products. Granite Devices staff are present in the forums and providing answers to the most complex questions that otherwise might become unsolved.
