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Fault location (a.k.a error codes) ID 1 & 2 that are displayed on [[Granity]] Testing tab Device state section. Fault locations are detailed numeric codes giving a hint what was the precise reason causing a fault state. The following table lists fault location numbers and their reasons.
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Fault location ID 1 & 2 that are displayed on [[Granity]] Testing tab Device state section. Fault locations are detailed numeric codes giving a hint what was the precise reason causing a fault state. The following table lists fault location numbers and their reasons.
  
 
==List of Fault location values==
 
==List of Fault location values==
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! Fault location ID 1 or 2 !! Reason !! Solution
 
! Fault location ID 1 or 2 !! Reason !! Solution
 
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|-
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| 120 || Short circuit protection triggered (very high & fast current rise detected) || Check wiring for shorts, ensure that motor inductance is sufficient (especially ironless & pancake motors), perform [[Tuning position controller]], adjust {{param|FOC}}.
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| 120 || Short circuit protection triggered (very high & fast current rise detected) || Check wiring for shorts, ensure that motor inductance is sufficient (especially ironless & pancake motors), perform [[Tuning position controller]], adjust [[FOC]].
 
|-
 
|-
−
 
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| 600 || Overcurrent protection triggered (slower reaction but lower current level than short circuit protection) || Check wiring for shorts, ensure that motor inductance is sufficient (especially ironless & pancake motors), perform [[Tuning position controller]], adjust [[FOC]].
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| 600 || Overcurrent protection triggered (slower reaction but lower current level than short circuit protection) || Check wiring for shorts, ensure that motor inductance is sufficient (especially ironless & pancake motors), perform [[Tuning position controller]], adjust {{param|FOC}}.
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−
|-
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| 610 || Current limit parameters {{param|MMC}} and/or {{param|MCC}} has been set above the supported current range for given {{param|MT}} || Reduce current limits to stay within drive's specifications.
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|-
 
|-
 
|3001 || Hall sensors are enabled but no valid signals present (all hall inputs 0's or 1's which is illegal state) || Check wiring and settings
 
|3001 || Hall sensors are enabled but no valid signals present (all hall inputs 0's or 1's which is illegal state) || Check wiring and settings
 
|-
 
|-
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| 5500 || Motor type {{param|MT}} not selected || Choose {{param|MT}}
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| 5500 || Motor type [[MT]] not selected || Choose [[MT]]
 
|-
 
|-
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| 5501 || Unsupported motor type {{param|MT}} not selected || Choose {{param|MT}}
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| 5501 || Unsupported motor type [[MT]] not selected || Choose [[MT]]
 
|-
 
|-
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| 6601 || [[Phasing a.k.a. phase search]] failed || Check motor settings, wiring and supply voltage. Also happens if drive is disabled or hit limit switch during initialization. 6601 is caused by "Run" status becoming false by any reason in the middle of phasing.  
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| 6601, 440501 || [[Phasing a.k.a. phase search]] failed || Check motor settings, wiring and supply voltage. Also happens if drive is disabled or hit limit switch during initialization.
 
|-
 
|-
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| 6602 || [[Phasing a.k.a. phase search]] failed due to both limit switches being open || Check limit switch settings and switch operation
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| 6602 || [[Phasing a.k.a. phase search]] failed due to both limit switches being open || Check limit switch settings and switch operation
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|-
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| 6603, 6604, 440501, 440502 || [[Phasing a.k.a. phase search]] failed. During phasing drive could not reach the desired motor winding current even at maximum output voltage (the same voltage that is fed to [[HV DC bus]]). ||
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*This error means that supply voltage was not high enough to drive motor peak current {{param|MMC}} to motor coils (check [[HV DC bus]] supply and motor connection or try lower MMC value).
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*In other words, fault means that it was impossible to induce such current to the load (motor coil) resistance with given supply voltage (I=U/R a.k.a. Ohm's law). I.e. if motor resistance would be 5 ohms and you have supply voltage of 48V, then theoretical maximum current would be 48/5=9.6A, and in practice little bit less than that. In such case any MMC parameter value near or above 9.6A would cause this fault.
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*Check that HV supply voltage is not dropping during power on and motor is properly wired to drive. If still occurs, reduce motor peak and/or continuous current limits or increase supply voltage.
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|-
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|-
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| 7001 || Selected {{param|LFS}} is not supported in the selected {{param|CM}} || Choose another {{param|LFS}}
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|-
 
|-
 
| 480301|| Extracting payload from SMV2 packet failed || Check SMV2 communication
 
| 480301|| Extracting payload from SMV2 packet failed || Check SMV2 communication
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|-
 
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| 480401, 480402, 480403, 480404 || Inserting requested return data packet into outbound SM packet caused overflow (requested return value did not fit in the 120 byte payload).
 
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Fault location number depends on the size of return data value which caused the overflow: 480401 for SMPRET_32B value type, 480402 for SMPRET_24B value type, 480403 for SMPRET_16B value type, 480404 for SMPRET_CMD_STATUS type.
 
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|| SMV2 application error as it has requested larger amount of return data that fits in payload buffer. If you have written low level SM communications, check your payload management. If you used higher level SM library commands, please report us which function has caused this and how to reproduce the issue.
 
 
|-
 
|-
 
| 480501|| SMV2 buffer overflow ||  SMV2 application error
 
| 480501|| SMV2 buffer overflow ||  SMV2 application error
Line 47: Line 31:
 
|480601|| Invalid SMV2 command ||SMV2 application error
 
|480601|| Invalid SMV2 command ||SMV2 application error
 
|-
 
|-
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| 481201, 481202, 481203||SMV2 communication timeout||SMV2 application error
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|480901, 481201||SMV2 communication timeout||SMV2 application error
 
|-
 
|-
 
|480801||Invalid SMV2 SMP packet type ||SMV2 application error
 
|480801||Invalid SMV2 SMP packet type ||SMV2 application error
 
|-
 
|-
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|480901, 480902||SMV2 packet CRC error || Communication error
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|480901||SMV2 packet CRC error || Communication error
 
|-
 
|-
 
|481001||SMV2 watchdog timeout || Communication error
 
|481001||SMV2 watchdog timeout || Communication error
 
|-
 
|-
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|485001
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|100201|| Unsupported feedback device selected as position feedback device [[FBD]] ||
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|Invalid value has been written into a SM parameter, or write attempt to a read-only parameter
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|SMV2 application error, check values that are written to parameters. To pin-point the error, check errors between different parameter writes. See also [[SimpleMotion parameter valid value range|SimpleMotion parameter valid value range.]]
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|-
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|100201|| Unsupported feedback device selected as position feedback device {{param|FBD}} ||
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|-
 
|-
 
|100202|| Unsupported feedback device selected as velocity feedback device [[FB2D]] ||
 
|100202|| Unsupported feedback device selected as velocity feedback device [[FB2D]] ||
Line 65: Line 45:
 
|890101|| Resolver feedback device detected loss of input (input signal level less than 0.1V) || Check resolver wiring
 
|890101|| Resolver feedback device detected loss of input (input signal level less than 0.1V) || Check resolver wiring
 
|-
 
|-
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|140401|| Position tracing error exceeded the tolerance specified by parameter {{param|FPT}} || Increase {{param|FPT}} or re-tune motor to achieve lower tracking error, or use lower motion speeds if motor is being driven above the maximum achievable speed or acceleration
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|140401|| Position tracing error exceeded the tolerance specified by parameter [[FPT]] || Increase [[FPT]] or re-tune motor to achieve lower tracking error, or use lower motion speeds if motor is being driven above the maximum achievable speed or acceleration
 
|-
 
|-
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|140402|| Velocity tracing error exceeded the tolerance specified by parameter {{param|FVT}} || Increase {{param|FVT}} or re-tune motor to achieve lower tracking error, or use lower motion speeds if motor is being driven above the maximum achievable speed or acceleration
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|140402|| Velocity tracing error exceeded the tolerance specified by parameter [[FVT]] || Increase [[FVT]] or re-tune motor to achieve lower tracking error, or use lower motion speeds if motor is being driven above the maximum achievable speed or acceleration
 
|-
 
|-
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|140403|| Velocity exceeded the limit defined by {{param|FEV}} || Increase {{param|FEV}} or avoid running motor too fast
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|140403|| Velocity exceeded the limit defined by [[FEV]] || Increase [[FEV]] or avoid running motor too fast
 
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|-
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|140404|| Overvoltage. [[HV DC bus]] exceeded the limit defined by {{param|FOV}} || Increase {{param|FOV}} or reduce supply voltage
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|140404|| Overvoltage. [[HV DC bus]] exceeded the limit defined by [[FOV]] || Increase [[FOV]] or reduce supply voltage
 
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|-
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|140405|| Undervoltage. [[HV DC bus]] was under the limit defined by {{param|FUV}} || Decrease {{param|FUV}} or increase supply voltage and ensure that PSU is capable of supplying demanded current surges without droop. In some drives you may also configure {{param|MPP}} to set maximum power that drive is allowed to draw from PSU to avoid this issue.
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|140405|| Undervoltage. [[HV DC bus]] was under the limit defined by [[FUV]] || Decrease [[FUV]] or increase supply voltage and ensure that PSU is capable of supplying demanded current surges without droop
 
|-
 
|-
 
|140406|| Overtemperature || Enhance drive cooling or reduce drive current limits
 
|140406|| Overtemperature || Enhance drive cooling or reduce drive current limits
Line 79: Line 59:
 
|140407|| STO has been activated, but can be be caused by a drop in logic supply voltage || Provide stable logic supply to drive and to STO inputs
 
|140407|| STO has been activated, but can be be caused by a drop in logic supply voltage || Provide stable logic supply to drive and to STO inputs
 
|-
 
|-
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|140301|| Limit switch is open while drive is set-up to fault when limit switch is hit || Prevent driving to limit switch or change {{param|LFS}} parameter
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|140301|| Limit switch is open while drive is set-up to fault when limit switch is hit || Prevent driving to limit switch or change [[LFS]] parameter
 
|-
 
|-
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|140415
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|140801|| Drive has operated over 200 seconds near the overvoltage limit ([[FOV]] parameter) which may cause regenerative resistor overheating|| Increase [[FOV]] at least 10% above the average supply voltage or reduce supply voltage
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|In pulse/direction setpoint mode, excessive toggle rate detected on direction input pin
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|Check if HSIN1&2 wiring is correct. Typically occurs when pulse (a.k.a. step) pin is mistakenly wired into direction input.
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|-
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|140801, 801|| Drive has operated significant amount of time near or above the overvoltage limit ({{param|FOV}} parameter) which may cause regenerative resistor overheating. Fault occurred to protect indicate the problem and prevent regenerative resistor burn.|| Increase {{param|FOV}} at least 10% above the average supply voltage or reduce supply voltage. See also [[Configuring drive voltage limits FUV and FOV]].
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|-
 
|-
 
|100201, 100202, 105001, 105201|| Unsupported feedback device has been selected || Choose another feedback device from Granity
 
|100201, 100202, 105001, 105201|| Unsupported feedback device has been selected || Choose another feedback device from Granity
Line 91: Line 67:
 
|101103, 101101, 101102|| Reading device address setting failed || Check address setting resistor values and connection
 
|101103, 101101, 101102|| Reading device address setting failed || Check address setting resistor values and connection
 
|-
 
|-
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|197777
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|250101 || Motor initialization failed due to motor has rotated during initialization process (drive has timeouted when waiting it to stop) || Ensure that motor is standing still before initialization starts
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|Unsupported drive configuration present. Some OEM drive models or firmware releases have limited support for different motor types or other motor parameters. This fault location is activated if unsupported config has been detected.
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|This fault location never appears on standard firmware releases. Try a standard firmware if possible, or ensure that motor settings are the ones that are listed as supported for the custom firmware.
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|-
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|250101 || Drive initialization has timeouted while waiting motor current sensor signals to stabilize (while motor phases were short circuited to GND by drive). Possible reasons:
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* Motor initialization failed due to motor has rotated during initialization process  
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* Electrical noise is disturbing current sense circuit of drive
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||
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* Ensure that motor is standing still before initialization starts
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* Ensure proper cabling (shielded cable on motor and connected to drive)
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* If necessary, add ferrite core filter on motor phases
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* Try if error is affected by disconnecting external devices, such as encoder cable
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For wiring guide, see product wiring manuals.
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|-
 
|-
 
|190601 || Motor initialization failed || Check settings and wirings, and that enable & STO signals stay stable during initialization
 
|190601 || Motor initialization failed || Check settings and wirings, and that enable & STO signals stay stable during initialization
Line 110: Line 74:
 
|-
 
|-
 
|440219 || In DC motor mode, parallel wired outputs are not sharing current properly || Check that outputs are wired parallel as instructed
 
|440219 || In DC motor mode, parallel wired outputs are not sharing current properly || Check that outputs are wired parallel as instructed
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|-
 
−
|441801 || Failed measurement of motor resistance & inductance due to one or multiple reasons: 1) because measurement was unable to reach the desired current level in motor 2) Motor was not standing still during test || If you wish to use the measurement function: try to reduce current limit parameter values MCC & MMC (and click Apply, and then Measure) OR increase HV supply voltage. Also ensure that motor is not being disturbed during the measure (all motor load unmounted).
 
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|-
 
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|441802 || Failed measurement of motor resistance & inductance due to result values being off the sanity check limits || If motor has unusually low or high inductance/resistance (below 0.1mH, over 100mH, below 0.1 ohm or above 100 ohm), set them manually instead of using automatic measure
 
−
|-
 
−
|442001
 
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|Actual torque exceeded target torque indicating that torque controller might have became unstable.
 
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|Check parameters MR and ML which may cause instability or [[overshooting]] of torque. If unsure whether they are correct, see [[Tuning torque controller]]. If no help, then increase {{Param|FOC}}. Ultimately try setting FOC to Maximum.
 
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|-
 
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|770100, 770101
 
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|Serial encoder read failed
 
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|Check serial encoder settings, wiring and compatibility. If occurs randomly, try to mitigate [[EMI]] errors. If problem persists, contact us for support with configuration & encoder details. This can also start to occur if encoder cable is too long (causing too much clock delay).
 
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|-
 
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|770301
 
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|Serial encoder parity bit or checksum error detected
 
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|Check serial encoder settings, wiring and compatibility. If occurs randomly, try to mitigate [[EMI]] errors.
 
−
|-
 
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|770302
 
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|Serial encoder warning bit active
 
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|Check encoder condition and placement against scale if linear encoder. May be caused by EMI also; try to mitigate [[EMI]] errors.
 
−
 
−
|-
 
−
|192000
 
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|Drive is waiting supply voltage to fall within valid range before continuing initialization.
 
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|Ensure that there is some (at least 2%) headroom between {{param|FOV}}, {{param|FUV}} and actual measured supply voltage.
 
−
 
−
|-
 
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|192001
 
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|Drive is waiting STO to be released before continuing initialization.
 
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|
 
−
 
−
|-
 
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|192002
 
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|Drive is waiting drive to be Enabled before continuing initialization.
 
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|
 
−
 
 
|}
 
|}
  
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==Abnormal operation fault codes==
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==Internal operation fault codes==
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Drives are monitoring the internal functionality and the following faults indicate a problem that should not normally occur. These may originate from hardware problem ([[EMI]], supply voltage, bad hardware problem) or can be also a firmware bug.
+
Drives are monitoring the internal functionality and the following faults indicate a problem that should never occur. These may originate from hardware problem ([[EMI]], supply voltage, bad hardware problem) or can be also a firmware bug.
  
 
{| class="wikitable sortable"
 
{| class="wikitable sortable"
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|-
 
|-
 
| 1-2 || Current sensing range exceeded || See solutions of 120 and 600.
 
| 1-2 || Current sensing range exceeded || See solutions of 120 and 600.
 +
|-
 +
| 2050 ||  Error originated from I/O side || See Fault location ID 2 for details
 
|-
 
|-
 
| 100,110,200,220,2100-2126 ||  Loading or saving settings in drive memory failed || Programming error, contact developers
 
| 100,110,200,220,2100-2126 ||  Loading or saving settings in drive memory failed || Programming error, contact developers
Line 172: Line 102:
 
|-
 
|-
 
| 600101-600106 || [[GraniteCore]] connection failed || Programming error, contact developers
 
| 600101-600106 || [[GraniteCore]] connection failed || Programming error, contact developers
 +
|-
 +
| 480501|| SMV2 buffer overflow ||  SMV2 application error
 +
|-
 +
| 480502 || SMV2 command corrupted because it has overflown payload buffer size ||SMV2 application error
 
|-
 
|-
 
|710301||Command queue to GraniteCore full||Programming error, contact developers
 
|710301||Command queue to GraniteCore full||Programming error, contact developers
Line 182: Line 116:
 
|-
 
|-
 
|101201, 101202 || Firmware checksum mismatch || Device may have damaged hardware
 
|101201, 101202 || Firmware checksum mismatch || Device may have damaged hardware
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|-
 
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|193201, 193202|| Firmware watchdog reset || Firmware took too long time to execute certain function. Please report this bug by contacting support.
 
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|-
 
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|193203
 
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|CPU reset occurred due to logic supply under voltage
 
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|Check logic voltage stability
 
 
|-
 
|-
 
|38xxxx || Writing/reading configuration parameters failed || Device may have damaged hardware or firmware bug
 
|38xxxx || Writing/reading configuration parameters failed || Device may have damaged hardware or firmware bug
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|-
 
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|250102 || Current sensor ADC offset is above the self-test threshold || This may be caused by something disturbing analog circuits of the drive. This error is not dependent on any parameters of drive, however connected external circuits may cause interference to trigger this fault. If drive gives this fault with latest firmware and without motor, encoder or other I/O connected, then it hardware fault may be the reason. Check if PCB has visible damage, contact support if issue repeats.
 
−
 
−
Note: IONI firmware older than 1.7.0 may rarely trigger this fault without real reason. Use 1.7.0 or later firmware to eliminate this chance.
 
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|-
 
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|200901|| Drive detected undervoltage at logic supply || Check logic voltage supply stability and voltage reading
 
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|-
 
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|485101
 
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|Reading a SimpleMotion parameter failed
 
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|Contact Granite Devices if problem repeats
 
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|-
 
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|192111
 
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|Drive has detected internal low memory level error. Indicates a firmware bug.
 
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|Contact Granite Devices and let us know how to repeat the error
 
 
|}
 
|}
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[[Category:Argon_troubleshooting]]
 
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[[Category:IONI_troubleshooting]]
 
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[[Category:Granity_user_guide]]
 

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