Granite Devices support

From Granite Devices Knowledge Wiki
Revision as of 18:50, 11 March 2021 by Tero K (Talk | contribs)

(diff) ← Older revision | Latest revision (diff) | Newer revision → (diff)

Jump to: navigation, search
GD ticket system
As primary support route, GD uses a ticket system where anyone can open support request called "ticket". GD personnell will daily check items in the ticket system and respond to any questions.

It is recommended to use the ticket system instead of emails because tickets are more organized than emails thus making them easier to follow and respond in time.

If solution is not found from the Wiki, feel free to open ticket here.

Community support[edit | edit source]

Welcome to Granite Devices Community forum to discuss and ask about our products. Granite Devices staff are present in the forums and providing answers to the most complex questions that otherwise might become unsolved.

In no event the Product Information or parts hereof shall be regarded as guarantee of conditions or characteristics. The Product Information or any part thereof may also not be regarded as a warranty of any kind. No liability of any kind shall be assumed by Author with respect to Product Information or any use made by you thereof, nor shall Author indemnify you against or be liable for any third party claims with respect to such information or any use thereof.

As content of this Wiki may be edited by user community, Granite Devices Oy or it's affiliates do not take any responsibility of the contents of this Wiki. Use information at your own risk. However, Granite Devices staff attempts to review all changes made to this Wiki and keep information trustworthy.

Without written consent, Granite Devices' Products or Intellectual Property shall not be used in situations or installations where living beings, material property, or immaterial property could be harmed by the operation, features or failures of Product. Products may only be used in a way where hazards like moving parts, electric shock, laser radiation, or fire can't be realized even if the content of this Wiki would suggest otherwise.