Difference between revisions of "Product warranty terms"
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Granite Devices' products are built to last – and we have faith in their longevity. If your hardware breaks within warranty period, Granite Devices will repair or replace them free of charge if the failure happens due to: | Granite Devices' products are built to last – and we have faith in their longevity. If your hardware breaks within warranty period, Granite Devices will repair or replace them free of charge if the failure happens due to: | ||
| − | *assembly defect | + | *manufacturer's assembly defect |
| − | *defective | + | *defective component(s) inside |
*flaw by design | *flaw by design | ||
*dead on arrival | *dead on arrival | ||
Revision as of 23:37, 17 June 2014
Granite Devices' products are built to last – and we have faith in their longevity. If your hardware breaks within warranty period, Granite Devices will repair or replace them free of charge if the failure happens due to:
- manufacturer's assembly defect
- defective component(s) inside
- flaw by design
- dead on arrival
Repair service is not free if product has been damaged due to improper use or handling. In any case you're free to ask our advice through support center.
Warranty periods
Most of our products come with 12 or 24 month standard warranty period unless otherwise agreed at the moment of sales.
Delivering products to service
Customer pays the shipping of returned items to Granite Devices (to Finland). All returns are evaluated after received, and if the service is found to fall withing warranty, Granite Devices pays the return shipping of repaired/replaced items to the customer.
Product life time
Granite Devices products are built from high quality components only with notable oversizing to yield 15-25 years of estimated operational life when used within specified ratings and operating conditions.
