Product warranty terms

From Granite Devices Knowledge Wiki
Jump to: navigation, search

Granite Devices' products are built to last – and we have faith in their longevity. If your hardware breaks within warranty period, Granite Devices will repair or replace them free of charge if the failure happens due to:

  • manufacturer's assembly defect
  • defective component(s) inside
  • flaw by design
  • dead on arrival

Repair service is not free if there are signs of damage being caused due to improper use or handling. In any case you're free to ask our advice through support center.

3424777582 4f0b1ffdb6 o.jpg

Warranty periods[edit | edit source]

Most of our products come with 12 or 24 month standard warranty period unless otherwise agreed at the moment of sales.

Delivering products to service[edit | edit source]

Customer pays the shipping of returned items to Granite Devices (to Finland). All returns are evaluated after received, and if the service is found to fall withing warranty, Granite Devices pays the return shipping of repaired/replaced items to the customer.

Product life time[edit | edit source]

Granite Devices products are built from high quality components only with notable oversizing to yield 15-25 years of estimated operational life when used within specified ratings and operating conditions.

In no event the Product Information or parts hereof shall be regarded as guarantee of conditions or characteristics. The Product Information or any part thereof may also not be regarded as a warranty of any kind. No liability of any kind shall be assumed by Author with respect to Product Information or any use made by you thereof, nor shall Author indemnify you against or be liable for any third party claims with respect to such information or any use thereof.

As content of this Wiki may be edited by user community, Granite Devices Oy or it's affiliates do not take any responsibility of the contents of this Wiki. Use information at your own risk. However, Granite Devices staff attempts to review all changes made to this Wiki and keep information trustworthy.

Without written consent, Granite Devices' Products or Intellectual Property shall not be used in situations or installations where living beings, material property, or immaterial property could be harmed by the operation, features or failures of Product. Products may only be used in a way where hazards like moving parts, electric shock, laser radiation, or fire can't be realized even if the content of this Wiki would suggest otherwise.