Editing Device connection troubleshooting
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− | This article helps finding cure for connection problems between PC and | + | This article helps finding cure for connection problems between PC and drive. |
− | == | + | ==Granity (Argon, Ioni & Atomi drives)== |
[[Granity]] requires following conditions to establish connection: | [[Granity]] requires following conditions to establish connection: | ||
*Compatible RS485 adapter, such as [[SimpleMotion V2 USB adapter]] | *Compatible RS485 adapter, such as [[SimpleMotion V2 USB adapter]] | ||
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*Straight (not crossover) RJ45 cable on the devices with RJ45 ports ([[IONICUBE]], [[ARGON]]) | *Straight (not crossover) RJ45 cable on the devices with RJ45 ports ([[IONICUBE]], [[ARGON]]) | ||
− | + | Common failure reasons: | |
*Bus [[Setting device bus address|address]] conflicting between devices (two or more devices set to same address) | *Bus [[Setting device bus address|address]] conflicting between devices (two or more devices set to same address) | ||
*Missing [[Setting device bus address#Bus termination|bus termination]] or too long stub after termination. Correct termination is important especially if RJ45 cable is longer than 3 meters or stub longer than 0.5 meters. | *Missing [[Setting device bus address#Bus termination|bus termination]] or too long stub after termination. Correct termination is important especially if RJ45 cable is longer than 3 meters or stub longer than 0.5 meters. | ||
− | **With IONICUBE, make sure that bus termination is set on | + | **With IONICUBE, make sure that bus termination is set on (IONICUBE 4 axis board: insert jumper to JP10 position 1, see image [[IONI & IONICUBE user guide/Making the first Granity connection|here]]) and IONICUBE 1X, set DIP switch S1 position 1 on). |
− | + | *Use of crossover RJ45 cable. If this has been used, it might have caused damage that might prevent communication even with correct cable. For repair instructions of Argon, see [[Determining Argon hardware failure]]. | |
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− | *Use of crossover RJ45 cable. If this has been used, it might have caused damage that might prevent communication even with correct cable. | + | |
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*Device has an error state, see [[Argon user guide/LED indicators|led indicators]] | *Device has an error state, see [[Argon user guide/LED indicators|led indicators]] | ||
*Wrong communication interface device selected from Granity | *Wrong communication interface device selected from Granity | ||
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*Device has insufficient logic voltage supply causing erroneous operation or rebooting of device | *Device has insufficient logic voltage supply causing erroneous operation or rebooting of device | ||
*Possibly some incompatibility with the computer, try connection from another computer | *Possibly some incompatibility with the computer, try connection from another computer | ||
− | *USB adapter has bee plugged in ''after'' Granity has been started (and because of that it is not in listed in the communication interface devices). | + | *USB adapter has bee plugged in ''after'' Granity has been started (and because of that it is not in listed in the communication interface devices). Ensure that USB device has been inserted before Granity is started. |
− | + | *Multiple communication interface devices are available and the wrong one has been chosen. Multiple SimpleMotion adapters may be listed even when there is only one SimpleMotion adapter plugged in because Granity might assume some other USB serial port to be also SimpleMotion adapter even when it's not. <br/>[[File:wikimultipleSMdevices.png]] | |
− | *Multiple communication interface devices are available and the wrong one has been chosen. Multiple SimpleMotion adapters may be listed even when there is only one SimpleMotion adapter plugged in because Granity might assume some other USB serial port to be also SimpleMotion adapter even when it's not | + | |
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