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Granite Devices Privacy Policy

Overview

Granite Devices is committed to protecting the privacy of its customers. This Privacy Policy informs our customers of their personal data processing. You must agree to the terms of this Privacy Policy to use the services of Granite Devices.

The information that we collect can be shared by user-provided information on the use of online services and information derived from analytics.

We use the information to:

  • Provide secure service and delivery
  • Improve product recommendations and marketing
  • Developing customer service and products.

This privacy policy supplements, but does not replace, other policies and terms that apply to any specific service made available by Granite Devices Oy.

Contact details

The data controller of the processed personal data is:

Granite Devices Oy (Business ID: FI20944279)
Tamppikuja 5 A 29
33720 Tampere
Finland

For more information about privacy and personal data processing, please contact by email at general@granitedevices.com.

Granite Devices processes personal data in accordance with the General Data Protection Regulation (“GDPR”) as well as any national legislation, regulations etc. applicable to the processing of personal data.

Personal data

Personal data is any kind of information that directly or indirectly refers to an identified or identifiable person.

Your rights to privacy and integrity are important to us and we are therefore cautious with handling your personal data and thrive to limit the processing only to information that is required in order to perform our services to you

For the purposes stated in this Privacy Policy, Granite Devices may process

  • Data provided by the users themselves:
    • Identification and contact information such as name, address, e-mail address and phone number
    • Passport data or equivalent information required by the customs when ordering goods or services without tax from outside Finland
    • Payment information, including credit agreements and other billing information
    • Shipping information, such as the selected delivery method and delivery address
  • Data derived from the analytics and the use of services:
    • Purchasing history, including ordered products and their price information
    • Product reviews
    • E-commerce usage and browsing information and terminal identifier information
    • Product recommendation and other information and tags used for targeted content
    • User activity and statistics in the wiki administrated by Granite Devices
    • Information about your digital activities, such as browsing history, e-mail activity and physical presence through cookies and similar technologies
    • Or any other information you may provide when using Granite Devices websites including, but not limited to, the wiki administrated by Granite Devices.

Issuing identification, contact and payment information is mandatory when purchasing Granite Devices online store. The main source of the data provided is the user.

Purpose of collecting and processing personal data

Granite Devices will process your personal data for the legitimate interests of administration and customer service. Personal data will be used for

  • Processing of orders, claims and returns
  • Providing customer support and communication
  • Marketing of goods and services
  • Developing the online store
  • Evaluating and developing our products and services
  • For analysis and statistical purposes

The processing of your personal data may also be based on our legitimate interests to make us wiser about our consumers and to develop and evaluate our products and services as well as conducting statistics and analyses.

Recipients of personal data

We may disclose some of the necessary information to third parties to ensure delivery and marketing. If necessary, we also provide information to the authorities. We will also always inform the customer of any request for information if it is permitted under the law.

We may share your personal data with third-party providers such as credit card companies and shipping and logistics companies and with our distributors in order to complete your orders and carry out shipment.

For the sole purpose of supporting our business third-party processors may process your information, but only to the extent necessary for us to conduct our business. We have procedures to ensure that these third party processors value your privacy.

We may also share your personal information with third parties that assist us with marketing towards you, for example, social networks. We will always ensure that such third parties only use the personal information to promote our goods and services in accordance with our instructions.

We may use and disclose personal information to parties connected with the proposed or actual financing, securitization, insuring, sale, assignment or other disposals of all or part of our business or assets, for the purposes of evaluating and/or performing the proposed transaction. Our successors or assignees may use and disclose your personal information for similar purposes as those described in this Privacy Policy.

We do not sell, share or transfer your personal information to any third parties except as described in this Privacy Policy.

International transfers

We may transfer your personal data to countries outside the EU/EEA. When we do this, it will either be to a country that is deemed by the authorities to provide an adequate level of protection or subject to a written data processor agreement containing obligations for the disclosing and receiving party. The agreement will be based on the "Standard Contractual Clauses" approved by the European Commission or similar.

Protection and storage of personal data
Granite Devices uses third party servers located around the world. Your personal data is protected by both technical and organizational measures, including computer safeguards such as firewalls and data encryption. We urge you to always keep your password secret, to avoid any unauthorised access to your account at Granite Devices. We may inform you if we learn of any data breaches affecting your personal data.

Your rights as a data subject

At any time you are entitled to recall any consent(s) you may have given with respect to our use of your personal data.

Furthermore, you have the right to access your personal data and to obtain information about how we process it. You may also modify the personal data if it is incorrect, and you may ask us to limit or cease the processing of your personal data or to delete it as well as object to the processing of your personal data, including processing for the purpose of direct marketing and profiling related to such direct marketing. You may also ask us to disclose the personal data in a machine-readable format.

To modify your subscriptions or to completely opt-out from receiving marketing communications, please let us know by emailing at general@granitedevices.com or click on the link in all of our newsletters to opt-out of that particular service. Due to e-mail production schedules, you may still receive any e-mails that are already in production.
You may at all times object to the processing of your personal data for direct marketing purposes.

Our contact information is stated above in the “Contact details” -section. You may also file a complaint with a competent data protection authority.

Deleting of personal data

The retention of your personal data depends on the purpose of the processing.

First of all, we will retain your personal data for as long as we are legally required to do so. For example, we are obliged to retain information relating to sales for a certain time period in order to comply with applicable bookkeeping regulation.

Personal data, which is not subject to a legal obligation will be retained for 24 months.

Cookies

When you use Granite Devices website, you consent to our collection of information by cookie technologies as described in this cookie policy. To the extent personal data is collected by cookie technologies, our Privacy Policy also applies.

A cookie is a small data file placed on your computer’s hard drive containing information about which parts of our website you have visited. The term 'cookies' may also cover other technologies. Cookies are reliable files and they cannot execute program code, transmit a virus or be used to collect information about what you otherwise may use your computer for.

We primarily use cookies for the following purposes: web statistics, sales and advertising, user experience and functionality. We use the functional cookies to ensure that our online store is functioning as intended, which among other things includes that you are able to add items to your shopping cart, place an order etc.

To collect web statistics, we cooperate with web statistic service providers. Cookies from these providers among other things allow us to see which pages are visited, where the traffic comes from etc. We use the information to measure and improve the user experience on our website and to follow up on sales and ad campaigns.

Additionally, we use partners that help us to keep track of user activities, profitability of online marketing and to deliver targeted online ads when you visit other websites. These services may use third-party cookies provided by our partners.

We cooperate with and use cookies from the following service providers on the Website:

  • Google (Google Analytics for web statistics and Google Adwords for sales optimization)

You are free to decline the use of cookies. Most web browsers permit to delete or block cookies and to warn you and ask for your consent before cookies are stored. You can find help in your internet browser on how to set your internet browser to handle and possible block cookies. Please note that disabling us from processing cookies may affect the usage of our Sites and some functions may not work properly.

Other websites

Our websites etc. may contain links to other websites which are outside our control and are not covered by this Privacy Policy. If you access other sites using the links provided, the operators of these sites may collect information from you which will be used by them in accordance with their Privacy Policy, which may differ from ours.

Further information

We are always happy to hear from you and welcome any questions, comments and concerns about privacy. Please visit our contact page or write to us at the contact information mentioned in the “Contact details” section above.

Contact Us

Tamppikuja 5 A 29, FI-33720, Tampere, Finland

+358 44 99 175 33

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