Difference between revisions of "Device connection troubleshooting"

Revision as of 14:42, 8 October 2014

This article helps finding cure for connection problems between PC and drive.

Granity (Argon & Ion drives)

Granity requires following conditions to establish connection:

• Compatible RS485 adapter, such as SimpleMotion V2 USB adapter
• SimpleMotion V2 compliant drive, such as Argon
• SimpleMotion V2 cabling with termination
• Correct bus address setting on all devices in the SM V2 bus, see Setting device bus address

Common failure reasons:

• Bus address conflicting between devices (two or more devices set to same address)
• Missing bus termination or too long stub after termination. Correct termination is important especially if RJ45 cable is longer than 3 meters or stub longer than 0.5 meters.
• Device has an error state, see led indicators
• Wrong communication interface device selected from Granity
• SimpleMotion V2 USB adapter damaged, see testing of SMV2 adapter
• Electromagnetic interference that is coupled to the communication cables, try separating signal and power cables and use EMI suppression cores on cables (including SimpleMotion RJ45).
• Device has insufficient logic voltage supply causing erroneous operation or rebooting of device
• Possibly some incompatibility with the computer, try connection from another computer

Unable to establish (reliable) connection

Some most common resons for failing GDtool connection with VSD-E and VSD-XE:

• Cable to CMD connector is connected simultaneously when USB adapter is plugged in (CMD connector should be left unconnected while using GDtool to prevent communication interference because these connectors have shared signals)
• Wrong configuration PC software being used or has been unsed in the past for the installed firmware. Use only GDtool for single axis firmware and only DCtool for DualDC firmware. If you accidentally used wrong tool, re-flash the firmware file to reset all drive settings to factory state.
• Electromagnetic interference (EMI). If connection breaks when HV voltage is applied to drive (and works fine when only 12V is applied), then it is probably cause by electromagnetic interference. Typical reasons:
  • Motor output cable is not shielded and shield not connected to drive FG (frame ground)
  • Motor casing (metal) not connected to drife FG via cable shield or earthing connector.
  • Interference escaping from power supply leads
  • Interference escaping from other nearby equipment such as VFD or welding machine
  • EMI suppression cores on motor, power & USB cable may help
• Device power-up sequence not properly done during establishing connection
• USB adapter may have been damaged. Damage may occur with voltage potential error or when used with CMD cable plugged simultaneously. Also DOA cables have been the reason in rare cases (less than 1%).

More things to try:

• Try on another computer
• Try on isolated system with only one drive, 12V power supply and a computer. Preferably far from EMI sources.